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Question

Asked 1174 days ago by a user from Katy, TX

I initiated the use of a Visa ATM Debit card to be used as a chk & sav acct for direct payroll deposits from my job. Why can't I retrieve it?

I was introduced to this vendor's services at my current job (Academy Sports & Outdoors Warehouse.) I signed up with Skylight One Card services, back on or about 6/9/11 to have my payroll direct deposit to be sent from my job. I was as a young first time banker under the misunderstanding that this ws to be a regulaar checking account with a saving account attached to the same account. So I began having my job who allowed this vendor to solicit to us employees to forward all of my payroll checks to the skylight card. I was told that i would have access for withdrawal by using my ATM Visa Debit Card as needed. It was after I made my initial withdrawal from my checking of a rather large amt of $800 last month that my problem began. I was trying to move all of my funds from my savings to my checking to make a larger withdrawal to pay my upcoming college tuition that I was told by the Customer Service Rep out of Washington , DC that I needed to sent a Western Union Money Transfer. I not knowing any better believed that this money would be all refunded to me with the requested withdrawal funds I was seeking to retrieve from the Skylight ONE Card ATM card using my PIN and Driver's License as the required documents to completed this process. I first attempted to make a withdrawal on 9/2/11 by following the instructions given to me by telephone from the Skylight One Card's customer service representative whose name I was told was (J P) who's name,address & phone number was given to me by my job at Academy Sports and Outdoors Warehouse as a means of contact if I had any questions or problems. Mr. P instructed me to do a cash money transfer in the amt of $160 at Western Union on 9-2-11, then later that day after not receiving my funds on my debit card, I attempted find out what had happened and was told that I had to make another cash money transfer on 9/2/11 in the amt of $299, which also failed to get my moneies transfered to my Skylight ONE Card for my immediated accessing. Well by now I am totaly in a confused state as to what is going home here. So my brother and I went to the Western Union once again on 9/7/11, to make another cash transfer as instructed by Mr. P, in the amt of $481 dollars. Mr. P who after asking for me to confirm my name as it appears on my TX drivers license , it was at that point that all hell broke loose. I was called a liar by Mr. P who accused me of attempting a fraudual act, by giving him a different name from what was listed on my account as registered with them. It was determined that upon signing up for this account I forgot to indicate that I was a junior. So now Mr. P explained to me that because of this difference in my name on my TXDL as Junior that I would have to send another cash Western Union transfer in the amount of $481 dollars, and that I had been locked out of my account. So after having borrowed monies to make the previous cash Western money transfers, that this situation was getting me absolutely nowhere. So I got with my grandmother where i am currently residing and she assisted me to compose a complaint to the BBB on last night. I gave them the same information that i am sharing with you along with my information and all of the Western Union Money Transfer information that I was given to forward and as to whom and where to sent the money transfers care of; I have all of my reciepts and documents showing a refund due me totaling $2628, my Skylight ONE Card which as has a website but no 800 number or any number at all not even on the website. Please once you have received and read this info, I hope that you will be able to assist me as to how to go about getting my monies returned to me so as I can repaid the monies I borrowed and pay my freshman college tuition. I appreciate all your assistance with this matter. Note: Money Transfer information entered on form: Funds to be retrieved by-Oper ID: 505 Money Transfer Send- on 9/2/11 at 638P EDT ($289.00 + $10.00 SERVICE Fee= $299.00) Sender:LB -Receiver: [A S-Destination: Delhi India] (this info applies to each money tranfer sent 9/2 thru 9/7/11) Mr. JP- 200 Independent Washington DC, 42069-Phone # [I can provide thheir # once contacted to do so], www.skylightonecard.com

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