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Asked 555 days ago by a user from Hermitage, TN
I purchased a 2010 used Hyundai Santa Fe from a dealer in the Nashville, Tn area. They showed me a car fax report that only had 2 minor accidents involving the rear bumper. On the interstate a rock flew up and nicked the hood of my car, I took it in to get it repaired and the adjuster called me and asked if I knew that there was hail damage on the vehicle. I did not. He and the collision repair people said that it was difficult to see hail damage in sunlight or daylight but would be very visable under lights. he showed me where a poor attempt to repair 3 places on the hood were and on the roof of the car there are many small dimples. All three of these people said the dealership would have known it. The day I bought it it was raining and the day I picked it up it was overcast and drizzling. I called the dealer and he said 4 people had inspected the car and 1 was even on the roof of the car and they did not see anything, The claims adjuster pulled a report that in May of 2010 there was a report on non-accident damage and when he contacted the insuring company they told him there was in excess of $4,000 damage that had not been repaired. I contacted the dealer ship and first they were like, well, what do you expect me to do, it is a used car. I said I expected them to disclose damage that was on the vehicle. Then he said, well, you can bring it in and we can try to fix it, but if that would be the same person that "tried" to fix the ones on the hood, it would be a poor job indeed. This was not some little car lot on the corner, this is a very large, BMW, Cadillac, Honda dealer. What are my options. Even if they would fix it, I would not be made whole, the car had some serious damge that would affect the resale of the vehicle.