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Asked 338 days ago by a user from San Marcos, CA
We requested a quote from a limo company for my daughter's birthday party. We provided all the requested info including pick up and drop off location including city and state. We received a quote with a confirmation of the addresses. We accepted the quote, followed instructions and payed online for the service. The next day the driver called and said he couldn't find it on the map. We confirmed the address he said he thought it was in Pasadena not San Diego. We said we gave the address and city. He hung up and owner of company called and said there is the same street in Pasadena and they didn't realize it was in San Diego. The owner said he wouldn't honor the quote and could not do it for that cost. He said instead of 400 it would be 800. Since the error was on their part and we have the quote and they accepted our payment... Don't they have to honor it? Is it breach of contract? Can we do anything?
This could just be a mistake and no one gets a winfall because one party made a error. What I would do is call a competitor and make sure what they are asking to get is in line with the market price.
Assuming it is, I would try to negotiate first. For example, offer 600 and meet them in the middle and ask that they take some responsibility because you told them upfront what the correct address is. If that doesn't work you can agree if you believe that their fee is still a good one. You can hire another company pay them then file a small claims action against this first company to get your money back claiming that they accepted payment for the job based on the correct address but refused to provide the service for the negotiated price - thus a breach of contract.
All the best,